Returns & Exchanges

At Windflower Florist, we strive to ensure your home is filled with beauty and freshness; however, if your floral arrangement or home decor arrives damaged, we offer a hassle-free replacement or refund within 24 hours of delivery.

Return Process

• 1.
  Inspect Your Delivery

  Examine your flowers or home products immediately upon arrival to ensure they meet our quality standards and are free from transit damage.

• 2.
  Capture Photo Evidence

  Take clear, high-resolution photographs of the damaged items and the packaging to help our team assess the issue for a quick resolution.

• 3.
  Contact Customer Support

  Email our support team within 24 hours of receipt with your order number and the attached photos to initiate your claim.

• 4.
  Receive Resolution

  Once approved, we will immediately arrange for a fresh replacement delivery or process a full refund to your original payment method.